What to expect during a consultation

It’s been awhile since I’ve blogged!  It is hard to get much computer time when I’ve been spending my summer days out and about with the wonderful pets of Lexington, Kentucky!

I thought I could start with something simple to get my feet wet in this blogging thing again so here is today’s topic- Consultation.

Whether you’ve heard about The Pet GurL on Facebook, Google, my car that drives in all areas of town, met me in person at events, etc. every one of my clients starts off our actual pet sitter/client relationship the same- a consultation.

I setup consultations all different ways.  Mainly through my site http://www.thepetgurl.com/contact/

But I also set many up through calls (817-269-2238), Facebook messages (https://www.facebook.com/pages/The-Pet-Gurl-LLC/192785907427623), etc.

We start by setting up a time to meet before your trip, your walks will start, or whatever else you may need my services for.  I schedule consultations the same day if needed so I do try my best for my last minute clients to get you in.  If you are needing a last minute pet sitter and we haven’t yet met, my suggestion is keep trying! If you don’t catch me by email, call, text, etc.  You are never bothering me and that way I will know you need help immediately as opposed to a month from now.  Nights, weekends, during the day, I will do it at anytime to fit your schedule.

 

Before the consultation

1. Have questions ready for me!  There are no questions I won’t answer so whatever you would like to know, don’t be afraid to ask!

2. Try and know your schedule the best you can and we can get the exact days, visits, and times down that day

3. KEY- this is important.  Before the consultation either have an extra key ready or have a plan ready for how you will provide access to the house while your pet’s are in The Pet GurL’s care

During the consultation

When I arrive it’s pretty casual.  We will of course meet each other and meet the precious babies that will need care.  I like to go over their routine from start to finish during the day.  We go over where things like food, bowls, leashes, collars, harnesses, potty places, etc. are.  We will also go over your pet’s temperaments, habits, and little quirks.  The more I know the better care I am able to give while you are away.  This also helps your pet(s) get a sense for me with you there and for so many pets I can’t tell you how valuable that is.  The next time I see them, you will likely be away and having a somewhat familiar face (and smell!) around helps ease the transition.

Consultations can last up to 30 minutes but do not have to take much time if you are in a hurry.  As long as the basics are covered and we are all comfortable, that is the most important thing to get out of the consultation.

There is no obligation after the consultation, it’s all on you! If you are ready to schedule, then we go ahead and do that.  If you want to think about it, that’s fine too.  Some of my clients do not have specific trips in mind when we first meet but they do want someone they can call last minute when something comes up and having the consultation out of the way helps with that.

At the end of the consultation I will provide you with a packet of information and papers for you to fill out.  This does not have to be returned to me but rather most people fill it out and leave it for me before the first visit.  This packet of information contains important information to keep in your file such as a vet release form (to give me permission to have a vet treat your pet in the rare case while you are away), a key release form (authorizing me to have a key and to your home during the times of the visits), a contract that goes over way too much but it’s always better to be safe right?, and lastly some information about your pets that you think may be helpful.

I take my own notes during the consultation but you are welcome to leave anything extra or your own notes with the file.  A lot of people have written up their own schedules of the dog and cat routines they have and this is very helpful but completely up to you.

So there you have it!  A consultation is basically just a meet and greet for The Pet GurL and your family before your pet sit or dog walk that you are needing.

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